Miscellania

Follow up on the Installing Software? post:
If you do have to call tech support, do yourself and the technician a favor: CALM DOWN!
I deal mostly with students that are installing software so they can work at the dorm or at home to finish their assignments on time. I know the pressure they are under, I've been up against deadlines too. But some people act as if they don't get the assignment in on time, they will fail and they have no hope of success. However, I have flunked courses, retook them and passed. Unless you are studying to be an emergency room surgeon, just how important is this work?
Stress can keep you from having a proper perspective on things. When discussing your problem, relax. Also, prepare for your call. Is the software giving you an error message? The message will have information the tech will need to research your problem. Keep the message up on your computer, or clipboard the text of the message into Notepad. The tech might have to ask you to send him or her the message in an email. Also, you might take some quick notes on what happens when you take the actions that cause the problem to appear.
I'm writing this because I actually hung up on a potential client this week. She had installed AutoCAD on a Mac notebook, and it was acting strange. For those that don't know, Autodesk, the company that makes ACAD, decided long ago to stop producing ACAD for Macs. They only produce it for Windows operating systems. To run ACAD on a Mac, you have to load Windows. I'm not sure if Autodesk supports ACAD in this setup. But that's not why I hung up on her.
I hung up on her because she needed to calm down. From the way she was acting, I believe that if I told her to calm down, she would have just gotten more upset. You could hear the tension in her voice. She talked fast, and threw a lot at me with each breath. If I didn't answer right away, she would start talking again and not give me time to think. When I did tell her that a virus could have gotten on the Windows side of her system, she contradicted me. Macs are NOT immune to viruses! It's just that hackers have easier targets in PC's. If Macs were as popular as PC's, they would have the same virus problems that PC's do. When I realized that she was making me nervous, and she wasn't likely to listen to anything I had to say, I hung up.

On the flipside, I had a very pleasant surprise yesterday. As I have mentioned, I work at home. I record information about the calls I take in a database that I access by a remote connection to a 'puter at the main office. Someone from the office brings my paycheck to me. But they have to deliver checks to other employees in the area, so it's not like they have to come out of their way to get my paycheck to me. The drive directly from the office to my house takes about 15 - 20 minutes. When I used to drive to the office, I would stop at a C-store for something to drink, and the trip was about 30 minutes.
I get a call from Barbara at the office. She asks if I'm going to be home about 30 minutes later. I say I was fixing to go somewhere, but I should be back by then. She tells me she would leave the office about 11:00. She then explains that they're being audited on Monday, and the accountants can't find the W-4's, and she needs to come by with a form for me to sign. In the back of my mind, I though, "Yeah, right!"
I run my errands, and get back in time. I'm actually sitting in my room about 11:30 when I hear a car door slam. I grab my pen just in case, and head towards the front door. Instead of a form, she had a cake, balloons and a birthday card signed by the people at the office. I haven't had a birthday cake in years. Usually, birthday celebrations at my house consist of ordering in pizza, and a card that might be handmade. The cake is chocolate, with lots of butter cream frosting, and it is so rich and deliscious!
I didn't get pizza, but Mom and I went over to Bixby because she wanted to get some fresh okra at Conrad Farms, then we went around the corner to the Apple Barrel Cafe, where she treated me to lunch. We both had catfish, which neither one of us has had in a while.

Just a few minutes ago, while typing in the previous item, I turned off my radio. I listened to the Tulsa University game against University of Texas - El Paso. TU won, 77 - 35! There's been talk about TU getting ranked in the Top 25, and now with a win this big, and 7 - 0 record, and other teams in the Top 25 faltering, it should happen. If it doesn't, well, I'm not saying it's time for pitchforks and torches, but...